Summers Plumbing, Heating & Cooling (“Summers PHC,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect when you visit our websites or contact us, how we use that information, and the choices you have.
This policy applies to call-summers-phc.com and all related PPC landing pages operated by Summers PHC. By using any of our websites or submitting information to us, you agree to the practices described in this policy.
Summers Plumbing, Heating & Cooling is a locally owned and operated plumbing, heating, and cooling company based in Kokomo, Indiana, serving Howard, Grant, Miami, and Huntington Counties since 1969.
For privacy-related inquiries, you may contact us at any of the locations above or by calling (765) 664-4328.
We collect information in two ways: information you provide to us directly, and information collected automatically when you visit our websites.
When you contact us, request a quote, schedule a service, or submit a form on any of our websites, you may provide:
When you visit our websites, we and our third-party partners may automatically collect:
Calls to Summers PHC may be recorded for quality assurance and training purposes. By calling us, you consent to your call being recorded. Our answering service (Avoca AI) may handle initial call routing — any recordings made during that process are subject to Avoca’s privacy practices as well as ours.
We use the information we collect for the following purposes:
We do not sell your personal information. We do not sell, rent, or trade your name, phone number, email address, or service history to third-party marketers or data brokers.
We share your information only in the limited circumstances described below:
We work with trusted third-party companies that help us operate our business and websites. These providers may receive your information only to perform services on our behalf:
We may disclose your information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect the rights, property, or safety of Summers PHC, our customers, or others.
If Summers PHC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you if this occurs.
Our websites use cookies and similar tracking technologies to improve your experience, measure advertising performance, and understand how visitors interact with our pages.
Our PPC landing pages use Google Ads conversion tracking. When you call us or submit a form after clicking a Google Ad, Google may record that conversion event. You can opt out at adssettings.google.com.
Most browsers allow you to block or delete cookies through your browser settings. You may also opt out of interest-based advertising through the Digital Advertising Alliance at optout.aboutads.info.
Our websites link to or integrate with third-party services whose privacy practices are governed by their own policies.
We use Avoca AI to handle inbound calls to Summers PHC. When you call us, your call may be answered and processed by Avoca’s AI system. Information shared during your call is subject to Avoca’s terms and privacy policy in addition to ours.
We use Google Analytics and Google Ads. Google’s privacy policy is available at policies.google.com/privacy.
If we run Facebook or Instagram advertising campaigns, Meta may use pixel tracking on our websites. Meta’s data policy is available at facebook.com/privacy/policy.
We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:
When information is no longer needed, we delete it or anonymize it in a manner consistent with our data security practices.
Depending on your location and applicable law, you may have the following rights regarding your personal information:
You may request a copy of the personal information we hold about you. We will respond to reasonable requests within 30 days.
If you believe any information we hold about you is inaccurate or incomplete, you may request that we correct it.
You may request that we delete your personal information. We will honor this request to the extent permitted by law and our legitimate business needs.
If you have received marketing communications from us and wish to opt out, you can:
Indiana Residents: Indiana residents may have additional rights under the Indiana Consumer Data Protection Act (ICDPA), effective January 1, 2026. We will update this policy as the law comes into effect. To exercise any rights under applicable law, please contact us directly.
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
No method of transmission over the internet is 100% secure. If you believe your information has been compromised, please contact us immediately at (765) 236-6920.
Our websites and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information to us, please contact us at (765) 236-6920 and we will take steps to delete that information promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other business reasons. When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this policy periodically. Your continued use of our websites after any changes to this policy constitutes your acceptance of the updated terms.
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us using any of the methods below:
We will respond to your inquiry as promptly as possible and no later than 30 days from receipt.
We’re a local, family-owned business and we take your privacy seriously. Call us directly — a real person will help you with any privacy-related concerns.
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